How to set the We Connect primary user (proof of ownership) on VW ID.3

2 min read

We Connect means a VW will be able to track your driving habits and customize your ID.3 based on what you need. Becoming the primary user of your vehicle allows you to edit and adjust the We Connect settings.
Regarding account setup, manufacturer systems are constantly evolving and changing. This article will describe the steps involved for setting yourself up as the We Connect primary user. However, this is subject to change.

Setting up We Connect for the VW ID.3

We Connect must be activated. Follow the instructions found below to do this.

  1. First, you’ll need a We Connect account. If you already have one, skip to Step 2. If you don’t have one already, create one by:
    • Going to the User Administration menu from the ID.3’s infotainment system home screen; or,
    • Going to from your smartphone or computer browser; or,
    • Downloading the Volkswagen We Connect app.
  2. Go to the Users menu of your car’s infotainment system from the main menu. Select the + to add a new user.
  3. Enter your We Connect email address and password.
  4. Your ID.3 will then be signed in to your We Connect account.
  5. You should see a screen saying, “Changing your settings”.

Setting the ID.3 We Connect primary user

Once you’ve connected your We Connect account to your ID.3, you need to set yourself as the primary user.

  1. First, go to the Users menu.
  2. Choose the Settings cog.
  3. Select Become primary user.
  4. Read through the terms and conditions and accept them. Tap Order Now.
    • We Connect is usually free for the first few years but costs after that.
  5. Select Become primary user again.
  6. Complete your proof of vehicle ownership. This can be done by either:
    • Having the two vehicle keys present in the car and following the activation process; or,
      • You’ll be prompted by the vehicle to press Unlock on each of the ID.3 keys, one after the other.
    • Entering the We Connect app registration codes in the ID.3’s infotainment system.
      • This is the only method you can use if your car has a 6.5-inch screen.
  7. Prove your identity.
    1. You don’t have to provide identification proof, but it means you can use your We Connect account for security reasons.
    2. To satisfy VW’s demands for identity verification, you’ll need to either:
      • Go to a Volkswagen dealership; or,
      • Set up a video chat in the We Connect app. You’ll need your identity documentation with you.
        • Note that this might incur data costs.

Creating an S-PIN as an ID.3 We Connect primary user

The S-PIN is a four-digit numerical code. It allows you to access your account, settings, and security.
When setting up the We Connect S-PIN, ensure it’s confidential. Nobody else should know your number; if others find out, you should change it immediately. That’s because the S-PIN allows access to your secure information.
You can’t do this from the 8.25-inch or the 6.5-inch touchscreen systems. The S-PIN must be set up online for these. You can use the infotainment screen for the 10-inch, 9.2-inch, and 8-inch versions.

Setting up a mobile key as an ID.3 We Connect primary user (vTAN)

The vTAN procedure is a secure way to set up your smartphone as a vehicle key. You begin this process in the We Connect app.

  1. Download the We Connect app on your smartphone and sign in.
  2. Switch on the ID.3’s ignition.
  3. Follow the instructions as the We Connect app tells you.
  4. You’ll find the vTAN in the app. Enter this in the infotainment system.
  5. Select Confirm.

You can also manually request the vTAN by choosing either Mobile Key or User.

Check out this VW ID.3 owner’s manual screenshot for more information on the We Connect process.

owners manual

By Ben Kitchen Ben is a qualified car mechanic with experience working in the industry. He now works as an automotive author, writing about all things vehicle-related. He’s excited about the potential held by electric cars of all shapes, sizes, and types.

Ben Kitchen Ben is a qualified car mechanic with experience working in the industry. He now works as an automotive author, writing about all things vehicle-related. He’s excited about the potential held by electric cars of all shapes, sizes, and types.

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